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墨書 Inktalez
Fortunately, in Suzhou, there are more than ten rainy days each month, so there are plenty of opportunities to capture this scene. There’s no need to make such a fuss about it.
After spending another day at sea, the Mini Light Boat finally arrived at Zhoushan. As soon as Shi Tian set foot on land, he received a call from Sun Lang, informing him that he had been blocked by someone.
The Star Brand Rod offers free after-sales service for both broken rods and snapped tips, with no limit on the number of times within the warranty period. This reflects Shi Tian's confidence in the quality of his rods! However, due to this very confidence, there had recently been an abnormal surge in after-sales requests for the rods, which caught Old Lin's attention.
After several days of investigation, Old Lin finally uncovered the issue on Salty Fish; it seemed someone was playing with the supply chain. A single rod would undergo after-sales service for the lower two or three sections first, and then a few days later, they would request service for the top sections. In just a week, one rod could turn into two.
Rodman would list them on Salty Fish at a 30% discount, and they would be sold out immediately—this business was thriving! But that wasn't even the worst part. With business booming and demand exceeding supply, what could they do? They couldn't replicate Xing Brand's anti-counterfeiting QR codes, so they resorted to repeatedly requesting after-sales service for the bottom section while sourcing custom-made parts from small fishing gear factories for the other sections. It seemed they were on a path to expand significantly!
Suspending after-sales services? That was out of the question. Once suspended, it would undoubtedly harm Xing Brand's reputation. Banning transactions on Salty Fish? That wasn’t realistic either. Reporting to the police was necessary, but first, they needed to gather evidence!
There was also a troubling aspect: these after-sales requests were not localized; they came from all over the country, which was quite alarming. Shi Tian's first instinct was that there must be an insider involved—someone who had access to all customer information, likely from either the online store's after-sales operations or the logistics warehouse management.
The Logistics Cabin was managed by Yun Wan'er and Shi Chui’s contacts, who were relatively reliable. However, Old Lin had been observing for two days without noticing any unusual behavior from the after-sales operations team—this was strange!
He asked Old Lin to send over the after-sales list so he could check each entry in the backend and see how many people were making malicious claims. After working for half a day on this task, he found that most of the claims were indeed malicious—requests for multiple section replacements under various pretexts like delivery damage or broken rods.
For online purchases, customers would first request service for two or three sections under the guise of delivery damage and send a few photos to customer service. He decided not to present this evidence yet; it needed to be officially retrieved through proper channels. Those with more than three malicious claims were already meeting fraud standards.
Finding the source was easy enough; however, identifying the mastermind behind it was another matter entirely! On Salty Fish, an account might sell just one or two rods, but these individuals likely had hundreds of accounts at their disposal!
He thought about contacting Old Kong—after all, he had stolen his router; surely he should pay some price for that!
Xiao Yu, I’m heading to Zhoushan tomorrow; there’s been an issue at the Fishing Tackle Shop that I need to handle personally! He opened the window and called out to Li Ziyu, who was in the yard training a little yellow duck.
Feeling an inexplicable surge of anger, Shi Tian decided he needed to find someone to vent his frustrations on. Unfortunately, Head Brother was not around; otherwise, it would have been quite satisfying to land a few punches on him.
One Taihu wasn’t enough for you to play with, so why are you running around Zhoushan? Just then, the door creaked open, and Shi Ye walked in, startling Shi Tian so much that he jumped up from his computer chair.
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