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After his round of "optimization," this originally ordinary old fan was reassembled, repainted, and labeled with "Jiang's Renovation." Not only did it look brand new, but it also operated with a soft hum, delivering a gentle and concentrated airflow that clearly outperformed most similar products on the market.
Wang Hao and the apprentices were left in awe, deeply impressed by Jiang Tao's "skills."
"Do you all understand?" Jiang Tao wiped his hands. "From now on, renovations should meet this standard! They must not only work but also work well and be durable! We want our customers to feel that buying from us is better than buying new!"
At the same time, the shop's service was quietly upgrading. Lin Wei personally designed and produced more standardized repair registration forms and warranty cards, clearly printing the name, address, phone number of "Jiang's Repair and Renovation Shop," along with a promise of "three months warranty." The shop was cleaned up even more thoroughly, tools were organized neatly, and a few benches were added for customers to rest along with a cup of free cool boiled water. Old Master Liu and the apprentices responsible for reception were also required to wear clean uniforms, providing more patient and detailed responses to customer inquiries.
These seemingly minor changes greatly enhanced the customer experience.
Soon, the effects became evident.
A middle-aged man came in holding an imported electric shaver he had just inquired about at the Southern Electric Store. "Master Xiao Jiang, they said my shaver's electric motor is broken and can't be repaired; they told me to buy a new one. Can you take a look?"
Jiang Tao took it, used his ability to scan it, and immediately discovered that it was merely a loose internal connection and a clogged blade net. In front of the man, he cleaned it up and soldered the connections within minutes; the shaver instantly regained its powerful performance. He charged only five yuan for the repair. The man was immensely grateful: "You're amazing, Jiang Master! Those guys down south just want to trick people into buying new ones!"
Another woman had previously opted for a cheap repair at another stall for her radio, but it broke down again within days. When she returned, they refused to take responsibility. With a mindset of giving it a try, she came to Jiang Ji. Old Master Liu took over, carefully examined it, and found that it had been poorly soldered before. He resoldered and reinforced it for just one yuan. The woman was so touched that she praised Jiang Ji as a truly conscientious shop.
Several customers who had previously been attracted to the Southern Electric Store by its renovations and new products returned quietly after experiencing their “replace-only” or “high prices for minor issues” service.
Although Southern Electric Store continued to attract some high-end customers seeking novelty due to its financial backing and new products, Jiang Ji successfully solidified its customer base by tapping into its technical potential, strictly controlling renovation quality, and optimizing service details. It further widened the gap with competitors in core areas of “troubleshooting” and “cost-effectiveness.”
As evening approached and work wrapped up, Jiang Tao looked around at the busy yet orderly scene in the shop and the satisfied smiles of customers, feeling much more at ease.
"It seems that finding our niche and honing our skills is the way forward," he thought quietly. "However, just playing defense isn't enough. Southern Electric is like a catfish stirring up the market; it's pushing me to come up with my real 'killer move' even faster."
His gaze unconsciously drifted toward the back warehouse where various raw materials he had salvaged from the Scrap Station were stored, along with his secret preliminary attempts at part manufacturing.
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