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墨書 Inktalez
The taboo in the service industry is to avoid arguing with customers, regardless of whether it is the Resort's fault. Wu Yuqian's tone could easily provoke the customer's anger, but fortunately, this customer did not explode immediately.
Song Pearl glanced at Wu Yuqian. Her speaking pace was clearly slower than the quick-witted Wu Yuqian. "I'll go with this gentleman to see his daughter. You and Yuan Peng stay here with this customer for a moment!"
Song Pearl's emphatic tone left no room for doubt. Wu Yuqian was taken aback; she did not expect that after two years as general manager, Song Pearl would possess such an imposing presence without raising her voice.
"Hey, you! Is my matter urgent or his? I need to visit a friend soon; are you going to make me carry a bunch of broken pieces?" the Bald Guest stood up and pointed at Song Pearl, shouting.
Song Pearl exchanged a glance with Yuan Peng beside her and politely addressed the young man, "Sir, please rest assured. Let my assistant accompany you to check on your child first. As for your requests, we will address them once we confirm the extent of your child's injuries. The Resort will definitely provide you with a satisfactory resolution."
Yuan Peng felt himself snap back to reality at Song Pearl's gaze. He had always been quite astute; dealing with difficult and unreasonable customers was not challenging for him in the past. This time, however, he felt passive because it involved himself.
"Sir, please follow me. It was my oversight earlier; I should have gone to see your child first," Yuan Peng smiled as he approached and subtly guided the young man out of the reception room.
Having resolved one issue, Song Pearl stood her ground. She turned to the unreasonable Bald Man and smiled politely, "Sir, may I take a look at your vase?"
The vase was in an open travel bag in the corner, but Song Pearl pretended not to see it and asked the Bald Guest with a smile.
The Bald Guest waddled over with his hefty frame, pulled out the bag, and slammed it heavily onto the coffee table. "Look, this is a pair of vases from the Ming Dynasty worth three million six hundred thousand. Now they're shattered beyond recognition!"
He rummaged through the bag for a while and pulled out two items. "This is the purchase invoice, and this is the appraisal certificate. Don't think I'm here to swindle you. I'm a major client of Hongqing and was invited to their thirtieth anniversary celebration! I wouldn't stoop to that level!"
"Sir, I don't think you're here to swindle us!"
Song Pearl maintained a smile on her face while her heart raced.
The complete appraisal certificate and invoice were right in front of her, proving that this antique was genuine. If they had to compensate three million six hundred thousand, the Resort would have no working capital left.
She instinctively pressed her hand against Azure Snake on her thumb. In the past, whenever she encountered difficulties, the spirit would offer her advice. Now, as her finger rested on it, there was no response from the spirit.
Had everything disappeared? The superpower, the spirit...
"Sir, since your vase is already broken and you can't bring pieces to meet your friend, if you're in a hurry, I happen to have a friend who just gifted me an antique vase worth over four million. How about I compensate you with that?"
As Song Pearl hesitated, a deep and resonant voice filled with magnetism came from the doorway. This voice was gentle and reasonable, devoid of its usual icy indifference.
Bald Customer, Wu Yuqian, and Song Pearl all turned to look at the owner of the voice, their expressions varying from surprise to admiration to confusion.
The Bald Guest did not recognize the man approaching, but Wu Yuqian was not unfamiliar with him. A few years ago, she had orchestrated a chance encounter with Qing Wenyu; at that time, he had just graduated, polite and humble, still carrying a hint of student charm.
Now, the young man strode over with a tall and slender figure, handsome and refined. His deep, clear eyes appeared gentle yet carried an air of aloofness that kept others at a distance.
He slowly scanned the crowd without pausing, finally resting his gaze on the Bald Guest.
"What do you think of handling it this way?"
"How is that possible? He actually ignored me!" This was Wu Yuqian's first reaction, feeling a mix of sadness and resentment.
She stared intently at the man she had loved in both this life and the previous one, her gaze tinged with melancholy.
"At least he didn't look at Song Pearl!"
With this thought, Wu Yuqian felt somewhat better.
"No way! I want my antique vase that is exactly the same!" The Bald Guest shouted with wide eyes.
"Exactly the same?" Qing Wenyu said with a hint of a smile on his sharply defined face. "If you want something identical, we can only first take the broken vase to the antique restoration center for repairs. After it's restored, we can find you an exact match, but that might take some time."
Where did this confident and clearly knowledgeable person come from?
The Bald Guest's eyes widened even more as he involuntarily glanced at Wu Yuqian, who was completely absorbed in admiring the handsome man and had no idea that the Bald Man was looking at her.
The imposing Bald Guest's eyes darted around nervously before he sat down in defeat, reluctantly agreeing to Qing Wenyu's suggestion. He emphasized, "I will have it appraised; don't try to fool me with a counterfeit!"
Qing Wenyu remained noncommittal. He casually picked up the appraisal certificate and receipt that the Bald Guest had placed on the coffee table and smiled at him. "The gift I received has an appraisal certificate and receipt from the same place where you purchased your antique. If you have time, you can verify it there!"
"Alright! Alright! What a talent! Cunning and shrewd; you must be the real General Manager of the Resort!"
Qing Wenyu flashed a polite smile and replied, "No, I'm a staff member of Hongqing Group. I heard that Hongqing's clients encountered some trouble at the Resort, and I'm here to help you resolve it."
"Good, good!" The Bald Customer had already said 'good' four times. He stood up and patted Qing Wenyu on the shoulder. "Young man, I remember you now. When I meet Hongqing's Boss, I'll make sure he takes good care of you!"
The words were somewhat gritted.
Wu Yuqian chuckled because Bald Guest was significantly shorter than Qing Wenyu, yet insisted on patting his shoulder, making the whole scene look quite comical.
At that moment, Qing Wenyu noticed Wu Yuqian staring at him intently. He slightly turned his face and politely nodded with a smile at Wu Yuqian, asking, "Why are you laughing?"
Although it was just a casual question, Wu Yuqian felt light all over.
He saw me! He saw me! He hasn't forgotten me!
Wu Yuqian couldn't help but pout, "Senior, don't you recognize me? I've been back with you for a while now!"
She blinked her bright, sparkling eyes, her voice sweet and soft with a hint of sorrow.
Song Pearl, standing nearby, felt goosebumps rising all over her body as she listened.
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